FAQ
Have questions? We're here to help.
Find answers about ordering, shipping, returns, product care, fragrances, wholesale and more.
Orders
You can shop directly on our website by browsing products, selecting your fragrance and size, and adding items to your cart. Once your order is complete, you’ll receive an email confirmation.
Please contact us as soon as possible at csr@bourbonroyalty.com. If your order has not entered production or fulfillment, we’ll do our best to help.
After checkout, you’ll receive an order confirmation by email. If you don’t see it, please check your spam or junk folder.
Shipping & Returns
Most orders ship within our standard processing window. During launches, holidays, or high-volume periods, processing may take slightly longer.
Yes. We offer free shipping on retail orders over $120.
At this time, we primarily ship within the United States.
You can access our full return policy here: Returns, Refunds & Exchanges Policy
Please email info@bourbonroyalty.com within 5 days of delivery with your order number and photos of the damaged item and packaging.
Products & Fragrance
Yes. Our candles are hand-poured and manufactured in Lafayette, Louisiana.
We use a proprietary soy wax blend designed for a clean, consistent burn and strong fragrance experience.
Yes. Our fragrances are phthalate-free.
You can shop by fragrance notes, product type, or mood. Our collections are designed to help you find a fragrance that fits your space, style, and everyday rituals.
Many fragrances are available across candles, room sprays, fragrance oils, wax melts, and select home care products, but availability may vary by product and season.
No. At this time, gift cards are not offered.
Product Care
Allow the wax to melt evenly across the top during the first burn, trim the wick before each use, and never burn for more than 4 hours at a time.
Our fragrance oils are designed for compatible fragrance warmers and diffusers that require the addition of water. Always follow the instructions for your specific device.
Always test in an inconspicuous area first. Follow product directions and avoid use on surfaces that are not water-safe or manufacturer-approved.
Wholesale
Yes. Bourbon Royalty partners with boutiques, gift shops, home décor stores, and specialty retailers.
Visit our Wholesale Partners page or contact us at info@bourbonroyalty.com for more information.
Didn't find your answer?
Don't hesitate to reach out with any questions
Crafted for Everyday Moments
Our fragrances elevate the moments that matter most.
Free Shipping $120+
Enjoy complimentary shipping on all orders over $120.
Made to Feel Like Home
Warm, inviting scents that bring comfort to every space.